At Elegant wears , we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our Refund and Returns Policy is designed to help you with returns, exchanges, and refunds.
- Returns
Eligibility:
Items must be returned within 3 days of receipt.
Items must be unused, in their original packaging, and in a resalable condition.
Certain items are non-returnable, including custom-made or personalized products, and items marked as final sale.
Process:
Contact Us: To initiate a return, please contact our customer service team at elegantwear@gmail.com or call 9098594351. Provide your order number and details about the item you wish to return.
Return Authorization: We will provide you with a Return Authorization Number and instructions for returning your item.
Ship Your Return: Pack the item securely and send it to the address provided with your Return Authorization Number. Please use a trackable shipping service and keep the receipt.
Shipping Costs:
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Refunds
Processing Time:
Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method used at the time of purchase.
Partial Refunds:
Items returned in a damaged or used condition may be subject to a partial refund.
- Exchanges
Eligibility:
Exchanges are only offered if the item is defective or if you received the wrong item.
Process:
Contact Us: Reach out to our customer service team to discuss the exchange. Provide your order number and details about the item you wish to exchange.
Return the Original Item: Follow the return process outlined above.
Receive Your New Item: We will process the exchange and ship out the new item once the returned item is received and inspected.
- Defective or Incorrect Items
Reporting:
If you receive a defective or incorrect item, please contact us within 7 days of receiving the item. Provide your order number and a description of the issue.
Resolution:
We will arrange for a replacement or issue a full refund, including return shipping costs.
- Contact Us
For any questions or assistance regarding our Refund and Returns Policy, please contact us:
Email: elegantwear@gmail.com
Phone: 9098594351
- Changes to the Policy
We reserve the right to update or modify this policy at any time. Please review this policy periodically for any changes.
